Visa, and Master Card payments are processed through an online payment gateway system. You need not worry about your card information falling into the wrong hands because your bank will authorize the card transaction directly without any information passing through us. In approximately 25-30 seconds (depending on your internet connection) your bank will issue, using the online payment gateway, an authorization code and confirmation of completion of transaction.
Qistna.com, as a Verisign Certified Site, uses the latest 128-bit encryption technology and other sophisticated methods to protect your credit card information. You can book your product using SSL encryption (the internet standard for secure transactions). In fact, transacting online with a credit card at the Website is even safer. You can be assured that Qistna.com offers you the highest standards of security currently available on the internet to ensure that your shopping experience is private, safe, and secure.
If the payment on the credit card is declined for some reason, alternate payment instructions must be received by Qistna.com 72 hours prior to the time of departure; else, the order is liable to be cancelled.
Qistna.com may charge a convenience fee bookings. In case of cancellation of booking, this convenience fee is non-refundable.
You should not take any action based on information on Qistna.com until you have received a confirmation of your transaction. In case of confirmations to be received by email, if you do not receive a confirmation of your purchase/transaction within the stipulated time, first look into your "spam" or "junk" folder to verify that it has not been misdirected, and if still not found, please contact our call centre.
Delivery of Products/Services
Electronic Tickets ("e-Tickets")
An e-Ticket is a paperless electronic document with a unique booking number given to passengers in place of a paper ticket. Passengers are required to produce the unique confirmation number to the bus operator to be able to board the bus.
Your e-Ticket details will be sent to your email address provided by you at the time of making the payment for your booking. In case you do not have an email address, the details will be given to you over the phone.
If you do not receive your e-ticket within 8 hours of making your booking on Qistna.com.com, please contact our call centre at: 012 712 5144 | 012 787 5144
Qistna.com. shall not be liable if customers do not comply with this requirement.