I do not have a printer. Is it a must to take the printout of the ticket?
Yes. It is compulsory to print out the e-confirmation of the booking. For some bus company,
printed e-confirmation is optional as long as you could provide the booking reference number.
Kindly refer to the notes during your booking and the notes inside the e-confirmation email.
You also need to present your ID or the booking reference number to get the boarding pass.
I have lost my e-confirmation, can I collect my ticket without e-confirmation?
You may email to us and our customer service team will email you the e-confirmation within 24hours. Alternatively, for some bus company ONLY, if you are the person who bought the ticket, kindly show the counter staff your registered passport number / telephone / Identity Card. The counter will issue the ticket to you.
What is the contact number of the express bus counter?
Please refer to this link. https://www.kidsedin.com/busonline/index.php/contact
How long will the bus operator open the schedule in advance?
Normally express bus company will open their schedule 1 month in advance.
What payment options do you accept?
For Singapore Dollar transaction, we accept:
1. Credit Card (Visa, MasterCard)
2. eNETS (DBS, UOB, OCBC Internet Banking in Singapore)
4. SingPost (New!) (Click here to find out more)
For Malaysia Ringgit transaction, we accept:
1. Credit Card (Visa, MasterCard)
3. FPX (Most Malaysia bank’s including Alliance, Hong Leong, RHB, CIMB Bank, AM Bank and others)
4. Mobile Money
I don’t have a Paypal account, how can i use my credit card to make payment in Paypal?
Please click here to see how you can made payment in Paypal using your credit card.
Does the owner of the credit card, with which the ticket is purchased, need to be one of the passengers?
No. A passenger can use any card to pay for the ticket, not necessarily his own. However, please note that the passenger in whose name the ticket(s) is/are booked should carry a proof of his identity (along with the ticket) at the time of boarding the bus and the card holder deemed to agree to pay for the booking for this passenger.
Is there any transaction fee?
Yes, we do charge a minimal transaction fee to cover the maintenance and administration cost. The fees are generally as follows (subject to change without prior notice):
SGD Singapore Dollar Transaction:
SGD 1.65 or 5% whichever higher
SGD SingPost / SAM:
SGD 4.00 per transaction if you book 1 ticket
SGD 3.50 per transaction if you book 2 tickets
SGD 3.00 per transaction if you book 3 tickets and above
SGD 1.50 or 5% whichever higher
RM Malaysia Ringgit Transaction:
RM 1.65 or 5% whichever higher
RM 2.00 + 5%
My website hang while trying to process payment, how do I know whether my payment get through?
Kindly email to us to highlight this issue immediately, we will check and respond to you within 24 hours.
How do I pay via SingPost?
You may refer to this link for the guide on how to make payment in SingPost.
How will you refund?
NON-REFUNDABLE - NO REFUND WOULD BE GRANTED. Please check the selected schedule information carefully before check out, ticket purchases are final and are not refundable or changeable. Duplicate transactions are also not refundable because duplicate transactions block other customers from purchasing tickets.
There will be no refund for any unused or partly used services
I have made my payment, but I did not get any confirmation/e-receipt from BusOnlineTicket.com
Kindly check your junk mail for the confirmation/e-receipt. If there is no e-receipt received, kindly email to us, our customer service team will respond to you within 24 hours after receiving your email.
Do I need to register to make booking in BusOnlineTicket.com?
BusOnlineTicket.com offers a unique flexibility in user registration. It is not required to register to buy tickets online. However, frequent passengers are encourage to register with BusOnlineTicket to benefit from BusOnlineTicket.com like BOT Mile reward point etc.
Can i change my booking departure date / time?
All the booking are confirmed and cannot be cancelled or changed. However, due to different policy from different bus operator, you can send an email to us to raise your request at least 7 days before the schedule departure time. Please take note that change request approval is subject to respective bus companies’ Term & Condition.
I have found that I made the same booking twice, will there be any refund?
Yes, we will refund to you if you made the same booking twice. But you must email us the booking details within 1 hour after your booking has been made. Terms and conditions apply.
Is there any child ticket?
There is no child ticket available.
Do I need to buy ticket for my child?
Child below 2 years old does not require a ticket. However, you are advisable to buy ticket for your child for safety reason.
Is my ticket transferable?
Yes, you just need to print out the e-confirmation and your friend with the e-confirmation can collect ticket from the counter.
Is there any mobile friendly website or APPS?
Yes. There are mobile friendly website for you to make the booking. Just visit our website from your smart phone, it will redirect you to the mobile site. Alternatively, you may download the APPS if you are using Apple or Android platform phone:
For iPhone/iPad User
For Android User
Note: The info above are subjected to change from time to time